Delivery policy

1. General information

At KOEVER, we aim to deliver your order accurately and on time. We offer free tracked Express delivery on every order, to anywhere in the United Kingdom.

2. Order processing

Preparation time: 24 to 48 hours (Monday to Friday).
Processing days: we process orders Monday to Friday. Orders are not dispatched at weekends or on public holidays.

3. Delivery times

Please note that the total delivery time is our preparation time plus the courier's delivery
time.

Destination: United Kingdom
Delivery method: Standard Delivery
Delivery time: 6 to 10 working days
Cost: Free

Most orders arrive within 7 working days of being placed. While we aim to meet these timeframes, unforeseen courier delays or busy periods (such as Christmas) may extend delivery slightly.

4. Dispatch and customs

Orders are dispatched from our fulfilment partner's warehouse.

Customs and duties: [All UK import duties and VAT are paid by us before your parcel reaches you.] You should not be charged anything on delivery. If a courier asks you to pay any charges, please contact us straight away.

5. Order tracking

Once your order has been dispatched, you will receive an email with your tracking number.

Please allow 24 to 48 hours for the tracking information to update on the courier's system.
You can track your order via the link in your email, or from the 'Track My Order' menu.

6. Lost or damaged parcels

Damaged: if your order arrives damaged, please contact us at hello@koeverskin.com as soon as possible – ideally within 48 hours of delivery – with photos of the damage.

Lost: if the tracking shows 'Delivered' but you have not received your parcel, please check around your property and with your neighbours. If it is still missing after 3 working days, contact us and we will help.

7. Changes and cancellations

You may cancel or change your order before it has been dispatched (usually within 12 hours of placing it). Once your parcel has been handed to the courier, we cannot cancel it. In that case, please wait for it to arrive and then return it under our refund policy.

8. Questions and contact information

If you have any questions about your order or its delivery, or need any help, please contact us:

Email: hello@koeverskin.com
Phone: +1 307 500 3729
Address: 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, United States